Frequently Asked Questions

SHOULD I BE CONCERNED ABOUT INDOOR AIR QUALITY?

According to the Environmental Protection Agency (EPA), our exposure to air pollutants is significantly higher when indoors as opposed to outdoors and HVAC systems are large contributor to mold. Products are available to improve air quality and kill mold and have a direct effect on your well-being.

WHY IS IT IMPORTANT TO HAVE MY SYSTEM CHECKED AND SERVICED?

Safety – Heating systems are either fuel burning or electric resistance. Both can be dangerous if not maintained, cleaned, and the operation of safety controls are not checked.

Performance – A cooling system operating at peak performance cools faster, removes more humidity, and uses less energy. Have your system cleaned and your Freon level checked by a professional technician.

Minimize Or Eliminate Repairs – With all mechanical equipment, small issues can easily turn to large, costly repairs. Have your system maintained, and cleaned at regular intervals or at least before the heating and cooling seasons.

WHAT CAN I DO AS AN OWNER?

Keep your filters clean. The natural path of air flow is through the filter until it becomes dirty, then the path is around it. Filters have two purposes: 1) clean the air as it circulates through the house, 2) keep dust and dirt from collecting on the equipment.

TIP: Replace 1 inch pleated filters monthly.

Keep your outside unit clean. Clear the area around the unit by trimming bushes and trees back and not storing items on or around the condenser.

 TIP: Keep ant piles treated and away from the outside units, for ants in the contactor is a common cause for no cooling.

IS IT NECESSARY TO REPLACE MY EXISTING HEATING OR AIR CONDITIONING SYSTEM?

Today’s systems are as much as 60% more efficient than those manufactured even just 10 years ago. If your energy bills have risen or if the required repairs to your current system are extensive, a new unit may offer a better return on your investment.

HOW LONG ARE WARRANTIES?

Typical equipment warranties for residential are covered by the manufacturer upon registration for 10-years on parts, 10-years on compressors, and 20+years on heat exchangers. Labor and non-related parts, such as Freon are not covered by the manufacturer. StevenSons Heating & Air Conditioning Inc. typically cover the labor after equipment installation for 1-year.

Replacement of parts usually carries a 90 day installation warranty.

Service calls are good for 30 days.

There is no warranty on blowing out drain lines as excess debris can build up quickly causing the drain to clog again. While we try our very best to keep that from happening, sometimes the initial treatment just loosens up more debris to create a clog later.